Shipping & Returns

Shipping
We can ship to virtually any address in the world. 
When you place an order, the shipping is applied automatically. If you reside within the UK we offer a flat rate shipping cost of £3.85 for parcels up to 1.99kg, and current Royal Mail rate for parcels exceeding 2kg. 

For all other countries we use real time shipping with Royal Mail and our couriers. If your order exceeds 2kg in weight we will automatically send it via courier, which includes tracking. Royal Mail International Standard is the cheapest service, but does not include tracking.

Please note that the shipping rates for all items we sell are weight-based. 

Returns Policy
You are within your rights to cancel any order but please do so in writing within 7 working days. If you have received your goods and you wish to return them, please contact us beforehand to arrange. Due to the nature of our products, goods can only be returned if they remain unopened and remain in the same condition as when you received them. Refunds for goods, which have been damaged whilst in your care will not be refunded. Refunds for un-opened goods will be refunded upon receipt of the return. 

Customs charges
Any charges you may incur at customs are payable by you, the customer.

Shipment problems
If any problems occur with your shipment (loss/damage) we ask that you contact us so that we can do our best to rectify the matter. 
If you need any assistance when making your order please contact us via the contact form and we'll help you out as best we can. Thank you.